Every hour, every day we are all making choices with our words and actions. Be a hero for kindness and make the kind choice right now!

Enjoying Our Magical World

1. How does my girl get matched to her Real Tooth Fairy?

2. My girl can't log into the site.

3. What is an Upgraded VIP Membership online?

4. I just purchased an Upgraded VIP Membership and my girl can't access VIP features like her 8-Room Suite or the VIP Games & VIP Shops.

5. What if I can't register as a parent or get through to make an Upgrade VIP Member purchase?

6. How long does my Upgrade Subscription last?

7. How do I find apps from The Real Tooth Fairies?

8. What are Magic Letters?

9. Is your girl asking her Real Tooth Fairy for Magic Letters but not getting them?

10. What is pillow delivery?

11. What are Lost Tooth Virtues?

12. How does my child pick Kindness Tickets?

13. My daughter picked Kindness Tickets, now what?

14. How does my child get the Kindness Kit Products?

15. What are Kindness Charms?

16. How does my child get free Kindness Awards?

17. My daughter is excited about doing kindnesses; what else can I do to reward
her hard work?

18. What is parent share mail?

19. I'm not getting parent emails (Share Mail) about my girl's activities on the site. How do I receive them?

20. I'd like to pick the types of Share Mail I receive about my daughter's activities. How do I select which ones will be emailed to me?

21. How does my daughter's Real Tooth Fairy celebrate her lost teeth?

22. What about boys? My daughter loves The Real Tooth Fairies, but what is there for my son who's losing his teeth?

23. What's the Dream Tree all about?

24. My credit card declined my order and now I have a message in my account that my parent account at The Real Tooth Fairies is blocked.

25. My credit card was declined for the $0.49 Parent Only Zone Registration, yet I know my card is good.

26. How does my child earn more sparkle $?

27. I didn't get a Parent Email when my girl did her free registration.

28. What if my girl has a problem with a virtual shopping item in her hotel suite or closet?

29. In my girl's VIP closet, certain clothing items are disappearing. Where are they?

30. What does the VIP stand for in VIP Upgrade membership?

31. What are Sparkle$?

If you need further assistance, please Contact Us and our royal staff will respond as quickly as possible. 

Email: help@TheRealToothFairies.com or Call 1-888-YR Fairy

 

 Enjoying Our World - Questions and Answers

1. How does my girl get matched to her Real Tooth Fairy?

It’s easy for your girl to get matched to her Real Tooth Fairywith a free registration.  When you arrive at The Real Tooth Fairies website www.therealtoothfairies.com/registration, The Real Tooth Fairies will invite your girl to make her Avatar (ME DOLL) and then take the Royal Quiz. The fun, quick Royal Quiz matches your girl with her Real Tooth Fairy – and the magic begins with a sweet friendship between you, your girl and her Real Tooth Fairy!  click here

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 2. My girl can't log into the site.

a. Girl member names and passwords are case sensitive, so check your spelling and capitalization on both.

b. If she forgot her password, click "Reset Password" on the girls' log-in screen & then open your parent email to reset it. (If you don’t see the email in your inbox, check your spam folder.)

c. If your girl forgot her Member Name, go to the Parent Profile Page in My Royal Account. It lists all the children that are linked to your parent account and their Member Names. (To enter “My Royal Account” parents need to have registered in the Parents Only Zone.)

d. If your girl forgot her member name, you’ll also find it shown at the top of the first parent email you received from sharemail@therealtoothfairies.com. If you still cannot find her member name, email us at help@therealtoothfairies.com providing the following information: parent name, parent email, child first name, and your phone number. We’ll either email back a prompt reply or call you. Or call Guest Services at 910.509.0565, 7 days a week.

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3. What is an Upgraded VIP Membership online?

With an Upgraded VIP Membership ($5.89 per month or $29.45 for 6 months or $58.90 for 1 year), your girl enters a fun and expanded online world inside the gates of Real Fairyland.  She gets to play magical games only for VIP members, like Poof Potion Shop, Make-Over Magic, Furry Rescue, and Pranky Pictures. She'll have 4 dress up closets that hold 200 ME Doll items instead of the basic member's 1 closet for 25 items. She'll have creative fun decorating her own pool, party room, lounge, Grand Suite for every holiday and every season. Plus, she'll get VIP - only access to 9 magical fairy shops where she uses her Sparkle$ to buy VIP-only decos and outfits. Only VIP's can explore VIP streets in Real Fairyland, like the Castle, Magic Street, and Land of Nitz Nootz. Upgrade Members can enter the Surprises Central Present Shop and pick virtual presents to send to their ME Doll friends. These presents include special dress up items and room decor items only available in the VIP Present Shop. VIP's float their ME Dolls on special VIP clouds. Upgrade your girl to VIP Membership where she'll have countless hours of wholesome fun as she personalizes her world in Real Fairyland, click here.

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4. I just purchased an Upgraded VIP Membership and my girl can't access VIP features like her 8-Room Suite or the VIP Games and VIP shops.

This can occur when your girl is not linked to your parent account that has the Upgrade. Most likely, your girl entered a different parent email during Child Registration than the parent email you input during Parent Registration or when you made your Upgrade purchase. Because the parent emails are different, she is not linked to your Upgraded parent account.

 It's easy to link your girl account to your paid parent account!

(Note: Some girls register more than once. If so, please call us at 1-888-Yr Fairy or 910.509.0565 so we can fix the duplicate child accounts & link her to you.)

If you have just 1 child account that is not linked, do these easy steps:

a.  Go to http://www.therealtoothfairies.com/upgrade/email-link-child

b.  Enter the parent email & password that you used to registeras a parent, then enter your girl's member name and password she entered during her child registration.

c.  Click “Done! This is the girl to receive this upgrade." Your girl will now be linked to you and she can start enjoying her Upgraded Membership now.

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5. What if I can't register as a parent or get through to make an Upgrade VIP Member purchase?

Sometimes girls try to do a parent registration with your parent email and enter your password incorrectly – before they realize a parent credit card is required to proceed.  This causes our system to start your registration.

Then you separately try to register and our system thinks your password should be what your girl started with so you get stuck. We can fix this easily!

Please call us to help you fix this in an instant.  We’re here 7 days a week at 910-509-0565.

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6. How long does my Upgrade Membership Plan last?

Your Upgraded VIP Membership auto-renews at whatever time interval you selected
(1 month, 6 months, 12 months).  This assures continuity so your girl’s creations in her 8 Castle rooms & Dress Up Closets do not disappear suddenly. However, you may cancel your next auto-renewal any time by email or phone or go to My Royal Account/Upgrade History and turn off auto-renew. Upgrade Memberships are not transferable or refundable.

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7. How do I find apps from The Real Tooth Fairies?

There are exciting apps being released regularly. From any device, girls can watch magical videos at mobile.therealtoothfairies.com/videos. For iPads and iPhones, go to our page at the itunes store.

For girls who are not yet matched to their Real Tooth Fairy, they can use any device to register and get matched at: mobile.therealtoothfairies.com/registration/landing/.

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8. What are Magic Letters?

For an Earthie girl, it’s so exciting to wake up to find a personalized Magic Letter from her Real Tooth Fairy.

Earthie parents do need to give permission for your girl to get a personalized letter on her pillow
. Here's how:

WHEN YOUR GIRL ASKS FOR A MAGIC LETTER FROM HER TOOTH FAIRY

1. Your girl can Magic Message her tooth fairy - When your girl goes to “Ask for a Magic Letter,” she can Magic Message her fairy with the latest happening in her life. Your girl picks a topic and writes her news. Then she sees her message fly to her Real Tooth Fairy. (Note: no other child users see anything your girl writes online.)

2. Instantly, parents get an email called Share Mail - Since the Real Tooth Fairy can't come to your house without parent permission, the tooth fairy sends parents this parent email (called Share Mail) telling parents she got a Magic Letter request from your girl. Parents, these are important emails to see and click on the links.

3. Parent replies to the tooth fairy – As a parent you need to Magic Message the tooth fairy back with your permission for her to bring that Magic Letter to your girl’s pillow! ALSO, you get to tell her things to add to the letter she’s going to fly to your girl. How?

4. Parents join the
Parents Only Zone – Enter the Parent Zone FREE via Facebook (or pay a one time 49¢ charge to ensure you're a parent) Your first Magic Letter is FREE.  Thereafter, each Magic Letter is 99¢ or you can purchase a bundle of Magic Letter credits that include FREE letters.

5. After a Parent Magic Messages the Fairy – the beautifully illustrated Magic Letter – all personalized – is done and ready for the Real Tooth Fairy to place on your girl’s pillow that same night! It’s so easy and very special.

6. Parents can initiate a Magic Letter too! Parents can ask the Real Tooth Fairy to bring a Magic Letter to your girl in the Parents Only Zone. Pick a topic for the fairy to write about to your girl - from a good day in sports, a hard time with friends, being sick, having a loose/lost tooth, and more!  Each Magic Letter has a mini-story about the fairies, and encouraging, affirming words personalized to your girl. The Tooth Fairy makes every letter's content and illustrations different even if it's about the same topic your girl has gotten before.

WHAT TO DO NOW:
Parents, click on any Parent SHARE MAIL that came to you and it will walk you through the easy steps to join the
Parents Only Zone – or click anywhere you see the Parents Only Zone logo. Then in a flash, you can help your girl’s Real Tooth Fairy personalize your girl's letter and she’ll have that Magic Letter on your girl's pillow tonight!

Your girl will be thrilled to wake up to
Magic Letters on these topics:

• Just Matched to My Fairy - the perfect 1st Magic Letter
• Loose Tooth
• Big Day in Sports
• Lost Tooth (A different Virtue comes for each lost tooth)
• Proud of an Activity
• Good Day at School
• Excited About Kindness
• It's Her Birthday
• Stepella Birthday Letter
• Having A Hard Time
• Got Sick or Injured
• Making Friends
• Friend Challenges


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9. Is your girl asking her Real Tooth Fairy for Magic Letters but not getting them?

See #8. What are Magic Letters. Or check out the Magic Letter Tips!

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10. What is pillow delivery?

Pillow surprises are the Magic Letters and surprises that your girl finds on her pillow (or in her room) that The Real Tooth Fairies deliver to your house. When your girl goes to "Ask For a Magic Letter" online, her Magic Message reaches her Real Tooth Fairy and parents get a Share Mail asking your permission for The Real Tooth Fairy to delivery a Magic Letter to your girl's pillow about what your girl wrote. Other treasures like Jewel Garden Charms, fairy books, Kindness Charms, etc., may also come to your girl via pillow delivery, always with parent permission. Parents, if you'd like to Magic Message your girl's Real Tooth Fairy visit the Parents Only Zone.

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11. What are Lost Tooth Virtues?

Every lost tooth brings with it a magical Lost Tooth Virtue that grows in the Royal Virtue Garden. The Real Tooth Fairies tell stories about each virtue in the Magic Letters they write for each lost tooth. By talking together with your girl about each Virtue as she loses a tooth, you can encourage your girl in practicing that virtue. In the Jewel Garden, you will find the Virtue Garden where the virtue flowers grow – one flower for each virtue! You can collect the flower charms for each virtue.

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12. How does my child pick Kindness Tickets?

Your child can click on the “Games & Activities” tab on the top navigation section of the Real Tooth Fairies website and then click on “Do Kindness now!” From there, your child can pick Kindness Tickets from a large variety (or make your own Custom Kindness Ticket), track moving up each Kindness Level, and record completed Kindness Tickets to earn Kindness Ribbons & Kindness Charms.

To print tickets, go to: www.therealtoothfaires.com/kindness and click "print tickets" and print. Your child will need to be logged in.

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13. My daughter picked Kindness Tickets, now what?

First of all, congratulations! Your daughter is a hero for kindness! She can print out her Kindness Ticket page, post it on the fridge, and start doing kindness now.

Once she completes a kindness, she records is online with her Real Tooth Fairy cheering her on. Her Kindness Record keeps track of all kindness completed and yet to do. Once she finishes 6 Kindness Tickets, she moves up to Level 2 Butterfly where she'll 6 more kindnesses.

She can move up 8 levels while she discovers how rewarding it is to spread kindness. Track her progress and see the virtual Kindness Ribbons and Charms her Real Tooth Fairy brings to her Kindness Mission Report.
(Optional: award-winning Kindness Kits are also available if you want real Kindness Ribbons and Kindness Charms that can be delivered by her Real Tooth Fairy.)

Watch kindness grow in your family!

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14. How does my child get the Kindness Kit Products?

Although you can do the entire Kindness Program with virtual Kindness Ribbons and Charms for free, many families like to have one The Real Tooth Fairies deliver actual Kindness Ribbons and Charms to your house. Order award-winning Kindness Kits at shop.TheRealToothFairies.com.

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15. What are Kindness Charms?

Kindness charms celebrate the fact that your child has completed a Kindness level. Each Kindness level consists of 6 kindnesses, and there are 8 Kindness levels (see below). Your girl will feel so proud every time she finishes a level and qualifies for another beautiful Kindness Charm to add to her Kindness Bracelet.

Level 1 - Ladybug Charm
Level 2 - Butterfly Charm
Level 3 - Starfish Charm
Level 4 - Dove Charm
Level 5 - Swan Charm
Level 6 - Dolphin Charm
Level 7 - Unicorn Charm
Level 8 - Lioness Charm

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16. How does my child get free Kindness awards?

You can print out Kindness Tickets as part of the free website program, "Every Kindness Counts". Your girl goes online and picks up to 6 kindnesses at Ladybug Level 1 and then does them in your family. Print the Kindness Tickets, and then as your girl does each one, she earns a Kindness Ribbon online for each.  Have her go online and record each kindness as it's done to see the Kindness Ribbon. For every 6 kindnesses, she then earns that Level's charm online. View all her awards online.

If you want to give your child Kindness Ribbons to collect for each Kindness, you can order a Kindness Kit on the website. The Tooth Fairy gives parents the Award Ribbons to give out as your girl does each kindness. She'll love to write the kindess on the backer card of each ribbon. Once she completes her first Ladybug Level 1 kindness and gets all her ribbons, then she gets the Rainbow Kindness Bracelet and her first Ladybug Kindness Charm to her pillow!  They come in beautiful jeweled fairy bags. Then with Kindness Kit 2, you get 6 Butterfly Level 2 ribbons and the Butterly Charm in a sequin fairy bag. Continue adding 6 more charms to finish the Kindness Bracelet.

Girls love collecting the 6 Kindness Ribbons for each Kindness Level - it makes a valued collection to treasure always. The Award-Winning Kindness Kits give you everything you need to motivate your child to be a hero for kindness! Order a Kindness Kit for each of the 8 Kindness levels.

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17. My daughter is excited about doing kindnesses; what else can I do to reward her hard work?

It sounds like your daughter is being a fabberful hero for Kindness! So give her a big hug and tell her how amazical she is! Take photos of her doing kindness and make a Kindness book or collage. Or check out the award-winning Kindness Kits. You can order a kit for each Kindness Level which includes: 6 Kindness Ribbons & a glittering Kindness Charm in a Real Fairyland bag. The first Kindness Kit also includes the rainbow Kindness Charm Bracelet. Celebrate together as your kind girl moves up the 8 Kindness Levels.

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18. What is Parent Share Mail?

When your child does certain online activities (Dream Tree, My Lost Tooth Garden and Ask For Magic Letters), she may write things about herself, and we know parents love to see these adorable things your girl is saying. (These writings are never able to be viewed in any online activity by other child visitors.) But we send parent emails called Share Mail that show what your girl writes in these special enrichment activities. You’ll get a Share Mail each time that your daughter:

A. asks her Real Tooth Fairy to bring her a personalized Magic Letter about a happening
in her day-to-day life. Parents: click the pink button in that parent email so she can get that personalized Tooth Fairy Letter on her pillow tonight!


B. records a lost tooth and tells when/how it came out in her Lost Tooth Garden. You can print a Keepsake Print-out of what she writes about each of her 20 lost teeth in the Lost Tooth Garden, where she grows a dancing musical flower for each lost tooth.

C. picks a new Kindness Ticket to do - parents love to know the latest kindness(es) your girl picked to do - these also let you know how to print the Kindness Tickets to post on the fridge until they’re completed and recorded online.

D. records online that she completed a Kindness Ticket - Share Mail shows you which ones she’s done in her current level.

E. completes a Kindness Level and has moved up a level, earning a new kindness charm! Celebrate with her!

Parents enjoy seeing quotes from your girl in Share Mail. Some days you may get multiple Share Mails if your girl writes in several activities. It’s so special to see her own words and wishes. But if you prefer not to get Share Mail, simply mark your preference in My Royal Account: on Parent Profile page, click "Share Mail Preferences" button to stop Share Mail, or just receive some Share Mail, such as her Magic Letter requests.

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19. I'm not getting parent emails (Share Mail) about my girl's activities on the site. How do I receive them?

First, check your spam folder, because your Share Mail could be in there waiting for you. If so, add sharemail@therealtoothfairies.com to your safe senders list to ensure you receive Share Mail in your inbox. This is important so you can see all the adorable things your girl is doing online.

If you didn’t see Share Mail in your spam folder, your girl may have entered a different Parent Email during Child Registration than you entered during Parent Registration. You will need to link your girl to you by
clicking here. Fill in the page completely with Parent Email, Parent Password, Child First Name, Child Login Name, and Child Password then click "Done! This girl will be linked to your parent account”.  You will now receive Share Mail about your girl’s activities online. You can make sure you’re receiving emails by having your girl go online and request a Magic Letter. This request should come right to your Inbox (or spam folder). Follow the tips in that email so she can get a personalized Magic Letter tonight!

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20. I'd like to pick the types of Share Mail I receive about my daughter's activities. How do I select which ones will be emailed to me?

Go here and check the types of Share Mail you want.
http://www.therealtoothfairies.com/system/unsubscribe

You can choose to receive emails about only your girl’s Magic Letter Requests, or her Kindness Activities and Lost Tooth Virtues (Lost Tooth Report). It’s important to know that by disabling certain Share Mail, you’ll be missing out on news about your girl. Most parents keep Magic Letter Share Mail coming so you know when your girl is hoping for a Magic Letter about something in her life.

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21. How does my daughter's Real Tooth Fairy celebrate her lost teeth?

There are two very special ways to celebrate a lost tooth with your girl's Real Tooth Fairy.

1.
First, go with your girl to her Lost Tooth Garden and record the lost tooth date and how it came out. You'll see the Virtue Flower that goes with that tooth like, patience, listening, confidence, cooperation, and respect. You'll also see a new dancing Virtue Flower grow in your girl's garden.

2. Second - her Real Tooth Fairy can put a personalized Lost Tooth Letter on her pillow tonight! As a parent, you go to the
Parents Only Zone and do a Magic Message to your girl's Real Tooth Fairy asking her to bring a Lost Tooth Magic Letter to your girl tonight,

OR

2. Your girl can go to the girl's website section "
Ask For Magic Letters" and fill out a Magic Message asking her Real Tooth Fairy to bring a Lost Tooth Magic Letter.  Then the parent gets an email about your girl's Magic Letter Request.  As a parent, if you wish, you go the Parents Only Zone to give the Real Tooth Fairy your permission to bring that letter to your girl's pillow tonight.

Your girl's Real Tooth Fairy loves to write her personalized Magic Letters about all the happenings in her daily life.  Filled with caring and encouraging words, these letters also feature pictures from Real Fairyland and little mini-stories that bring guaranteed giggles with life lessons in girl-sized doses.

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 22. What about boys? My daughter loves the Real Tooth Fairies, but what is there for my son who's losing his teeth?

A companion website for boys, The Time Travel Elffs, is in development.  Here boys will be matched to their own Tooth Elff who writes them Magic Letters delivered by the Real Tooth Fairy.  Boys can explore Time Travel Bunker and see the adventures of these Elff action heroes.  Boys may subscribe to weekly issues of the Time Travel News and see the Elffs go back to historic events to save history from being changed by the Gloom Shadows. Boys can also be heroes for kindness, picking kindness tickets and moving up their own set of Kindness Levels earning Kindness ribbons and medals.

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 23. What's the Dream Tree all about?

Your child’s Dream Tree is a tree that's all about your girl and it grows in Real Fairyland at the Tower of Dreas. This is where her lost teeth are planted to help all of her dreams come true. Real Tooth Fairies watch over Earthies’ Dream Trees to help protect and nurture their hopes and dreams. It’s a great bonding activity to talk with your child about her Dream Tree – it’s a place where she can celebrate her talents, accomplishments, hopes, kindnesses, and even ickies (things she wants to work on). The Real Tooth Fairies encourage your girl to follow her dreams and take the star steps to reach her goals!

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24. My credit card declined my order and now I have a message in my account that my parent account at The Real Tooth Fairies is blocked.

If your card declines more than once, you may get blocked from making a purchase at our site for 24 hours. This is to protect you from fraudulent use of your card. Simply call us right away and we will instantly unblock your account so you can make the purchase that your girl will just love.  Call 910.509.0565 or email help@TheRealToothFairies.com.

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25. My credit card was declined for the $0.49 Parent Only Zone Registration, yet I know my card is good.

A few credit card companies don't allow a purchase under $1.00 unless you call and tell them to allow it. You need to either use a different card, or call your credit card company at the number on the back of your card.  You can register as a parent for free via Facebook, or you can purchase an Upgrade VIP Membership for your girl for $5.89 per month.  Then you'll automatically get the parent membership and free letter. Your girl will be thrilled to get the Upgraded Membership with its many exclusive games and activities in Real Fairyland. Call us at 910-509-0565 to help you.

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26. How does my child earn more Sparkle $?

It's so much fairy fun to earn Sparkle $ to spend in Real Fairyland Shops. Click to the page "Where to Earn Sparkle $."

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27. I didn't get a Parent Email when my girl did her free registration.

Every girl who registers types in a parent email, and immediately a “Welcome Parent” email is sent, informing the parent about the child’s free registration at TheRealToothFairies.com. This email asks the parent to email us if the parent does not approve of their girl’s free participation on this Kid-safe certified site. The parent is guided to click a link to cancel the girl’s free membership if he or she wishes. The parent is also provided with a link to view and print the girl’s free “Welcome Kit,” a  link to our Privacy

Policy and a link to register as a parent to receive a free personalized Tooth Fairy Letter.

If you did not receive this parent email, there are 2 possible reasons:

1) Check your spam folder and mark the email “not spam.”

2) It’s possible your girl typed in the incorrect parent email when she registered. Call 910-509-0565 or email help@TheRealToothFairies.com with her login name and your correct parent email. We are here 7 days a week and are happy to assist you in any way.

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28. What if my girl has a problem with a virtual shopping item in her hotel suite or closet?

Click the pink Help button on that page. If you don't find a solution there, write us at: help@TheRealToothFairies.com or call 910-509-0565. Include your girl's member name and password and we will be fairy happy to help you.

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29. In my girl's VIP closet, certain clothing items are disappearing when her ME Doll changes outfits. Where are they?

Don't worry, they aren't lost, they're in a different closet. Dress up clothes that "live" in another one of your 4 closets will magically fly back to their original closet - even if you change out of them in a different closet. Clothes you take off go back to the original closet where you first bought them, so you can access them there.

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30. What does the VIP stand for in VIP Upgrade membership?

It stands for Very Involved in Play.

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31. What are Sparkle$?

Your girl earns Sparkle $ by doing website activities, like playing Games or doing site activities like picking and recording Kindness Tickets, creating her Dream Tree to show her talents, achievements, dreams, and more. Sparkle$ cannot be purchased. Everywhere you see the Sparkle $ heart symbol is a place to earn Sparkle $. Also you can go to the page Where to Earn Sparkle$ total. Your girls' online laptop and profile show her Sparkle $ total. With a free Basic Membership, your girl can spend her earned Sparkle$ in two fairy shops and the items can be used to decorate her 2 castle rooms: My Grand Suite & My Suite Closet. When you purchase an Upgraded VIP Membership, your girl can spend her Sparkle$ in 9 fairy shops and her items will go to her 8 castle rooms instead of the Basic Member's 2 rooms. Your girl will love earning lots of Sparkle$ by playing games and other site activities. top of page

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