To return your purchase, complete this Exchange/Return Form and mail it with your item.
Please allow our royal staff a minimum of two business days to process your request. Royal refunds/credits will be issued for the purchase price of your item that is returned within *30 days of purchase, in new, unused condition with original packaging and accessories. If we cannot verify the purchase price, a gift certificate is issued at the current price of that item, valid for one year.
For your convenience, the cost of return shipping will be deducted from your refund/credit amount. If the return is a result of our error, you won't be charged for return shipping. We do not accept returns COD. Please pack your shipment securely and return it to us via UPS or insured mail for your protection.
If you paid with a credit card, your refund will be automatically credited to your credit card.
The appropriate tax amount for each item will be included in your royal refund.
Gift certificates, subscribtions, digitial purchases, and downloads of any type are not returnable or exchangable.
For discounted items, the refund value for each item returned will be reduced to reflect the value of the discount.
To turn off "auto renewal" on your child’s subscription to Real Fairyland News Stories or Upgraded VIP Membership, please login to My Royal Account and review your subscription or upgrade history.
*For holiday gift purchases made in November & December, the return date is extended until January 5th.